Jennifer Milone woke up from shoulder surgery in excruciating pain. Her temperature spiked. Her wound swelled. After six weeks, she worried she had gangrene and returned to the clinic where she'd had the operation. A physician assistant told her it looked as if there was still a stitch in her skin. "Just hang on," he said. "I'm going to pull." She watched as he extracted 24 inches of oozing gauze from her shoulder. "You idiots!" she screamed. "What did you do?" Milone gave the account during testimony before a grand jury this year as the Los Angeles County district attorney's office investigated what prosecutors now call one of the largest insurance...
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